Support
Get help with your account or reach the right person on the Wasal team.
Contact
| Reason | |
|---|---|
| General support | support@wasal.me |
| Privacy and data requests | privacy@wasal.me |
| Report content or a user | report@wasal.me |
| Appeals | appeals@wasal.me |
| General company | hello@wasal.me |
Frequently asked questions
I forgot my password. How do I reset it?
Wasal signs you in with your phone number, so there's no password to reset. Open the app, tap Sign in, enter your phone number, and confirm the SMS code. If you no longer have access to that number, email support@wasal.me.
How do I delete my account?
Follow the step-by-step instructions on our Account Deletion page. You can also request deletion by email from the address on your account.
I have a billing or subscription problem.
Subscriptions are billed through the Apple App Store or Google Play. Manage renewals and refunds from your device's subscription settings. If you still need help, email support@wasal.me.
How do I report inappropriate content or a user?
Inside the app, tap the ⋯ menu on any post or profile and choose Report. You can also email report@wasal.me. Full process on our Content Moderation policy.
I found a bug. How do I report it?
Email support@wasal.me with a short description, the phone model and OS version, and a screenshot or screen recording if you have one.
Still stuck?
Email support@wasal.me — a real human replies, usually within a day.