سياسة الإشراف على المحتوى والإبلاغ

You can report a post, comment, message, or user directly within the app by tapping the report option on the relevant content or profile and selecting a reason (e.g., harassment, fraud, hate speech, fake location, spam, safety concern). If you can't access the app, email report@wasal.me with a description of the issue and, where possible, a link, screenshot, or the name/handle of the member involved.

Reports are confidential — the person you report is not told who filed the report. Reporting in good faith never results in action against your own account, even if your report isn't ultimately upheld.

Reports are triaged by community admins and, where escalated, by the Wasal team, based on severity:

Urgent/safety concerns (threats, content endangering someone's safety, suspected fraud in progress): reviewed within 24–48 hours.

Standard violations (harassment, spam, prohibited content under our Community Guidelines): reviewed within 3–5 business days.

Complex cases requiring further investigation or additional information from the reporter: reviewed within 14 days, with a status update provided to the reporter if the case is still open at that point.

Outcomes may include no action, content removal, a warning, temporary suspension, or permanent removal, consistent with the enforcement ladder in our Community Guidelines. Reporters are notified of the outcome where practicable, without disclosing private details about the reported member.

If your content was removed or your account was restricted, you may appeal by emailing appeals@wasal.me with your account details, the content or decision in question, and why you believe it was made in error. Appeals are reviewed by someone who was not involved in the original decision, where practicable, and a response is provided within 7 business days.

If an appeal is upheld, we will restore the content or access as quickly as possible; if denied, we will explain the reasoning. Decisions involving safety threats, fraud, or content involving minors may not be eligible for restoration during review, even while an appeal is pending.

Requests from law enforcement or government authorities for user data must be submitted in writing to our dedicated channel, legal@wasal.me, and must be accompanied by valid legal process appropriate to the request (such as a court order, warrant, or official request from a competent Qatari authority consistent with Qatar's Law No. 13 of 2016 on Personal Data Privacy Protection).

We review each request for legal validity and scope before responding, and we will push back on or narrow requests that are overbroad. Where a requesting authority submits a valid preservation request, we will preserve the specified data for 90 days, renewable upon a further valid request, pending receipt of formal legal process. Unless prohibited by law, a court order, or where we believe notice would endanger someone's safety or compromise an investigation, we will notify the affected user that their data has been requested.

Report content: report@wasal.me

Appeals: appeals@wasal.me

Law-enforcement requests: legal@wasal.me