إرشادات المجتمع

These Community Guidelines exist to keep every Wasal neighborhood a safe, trustworthy, and welcoming place — an extension of the same courtesy and care neighbors owe each other in person. Wasal is built on verified proximity and closed communities so that trust can travel quickly; these guidelines protect that trust. They apply to every post, comment, profile, message, and interaction on the Service, alongside our Terms of Use and Privacy Policy, and they apply equally to every member regardless of how long they've been part of a community.

We welcome posts and interactions that build real neighborhood connection: sharing event announcements (mosque gatherings, study circles, community iftars), offering or requesting help (a ride, a tool, a favor), posting giveaways and items you no longer need, asking practical questions about the area, welcoming new neighbors, and sharing updates relevant to your street or building. Disagreements happen — respectful, good-faith discussion about shared community matters (parking, noise, building issues) is welcome, provided it stays constructive and doesn't target individuals unfairly.

Harassment, bullying, and threats. Do not target another member with repeated unwanted contact, intimidation, threats of harm, or content intended to humiliate or shame them.

Hate speech and discrimination. Content that attacks, demeans, or excludes people based on race, ethnicity, nationality, religion, gender, disability, or similar characteristics is not permitted.

Scams, fraud, and deceptive listings. Giveaway, service, and marketplace-style posts must be genuine. Do not post fake giveaways, misrepresent items or services, run payment scams, or use community trust to defraud neighbors.

Impersonation. Do not create a profile or post content pretending to be another neighbor, an organization, a business, or a member of the Wasal team.

Spam and unauthorized commercial promotion. Do not use the feed for repeated advertising, bulk promotional posts, or commercial solicitation that hasn't been permitted by your community's admins.

Also prohibited: sharing another member's personal information without consent (addresses, phone numbers, photos of children); posting content that endangers safety (real-time location of a specific person, unverified accusations against a named neighbor); and any content or conduct that violates applicable law in Qatar or the jurisdiction you're posting from.

If you see content or behavior that violates these guidelines, you can report the specific post, comment, or member directly within the app, or email report@wasal.me with a description and, where possible, a link or screenshot. Reports are reviewed by community admins and, where escalated, by the Wasal team. You can also block another member directly in the app at any time; blocking prevents them from seeing your posts or contacting you and does not notify them that they've been blocked. Reporting a genuine concern in good faith will never result in action against your own account, even if the report is ultimately not upheld.

Violations are handled proportionately, generally following an escalation ladder: (1) content removal and a private notice explaining which guideline was violated; (2) a warning on the account for repeated or more serious violations; (3) temporary suspension from posting or from the community for continued or severe violations; and (4) permanent removal from the community or the Service for severe violations (e.g., threats, fraud, repeated harassment) or a pattern of repeated warnings. Some violations — genuine safety threats, fraud, or content involving minors — may result in immediate suspension without prior warning. If you believe enforcement action was taken in error, you may appeal by emailing appeals@wasal.me with your account details and the reason for your appeal; appeals are reviewed by someone who was not involved in the original decision, where practicable.

Report content: report@wasal.me

Appeals: appeals@wasal.me